229 bat's Privacy Policy

This Privacy Policy ("Policy") applies to all users of the 229 bat platform. By browsing our website, opening an account, making a deposit or withdrawal, or using any of our services, you are considered to have agreed to the terms of this policy. This policy is an integral part of our Terms and Conditions.

1.1 Identity and Contact Information

When you register an account on 229 bat, we collect your full name, date of birth, national ID or passport number, mobile number, and email address. This information is used to verify your identity and keep your account secure.

1.2 Financial Information

During deposits and withdrawals, we record your mobile banking number (bKash, Nagad, Rocket or Upay). Your full payment account number or PIN is never stored. Transaction history, amounts and dates are also kept in our system.

1.3 Usage Information

Which games you play, how much time you spend, which device you use, your IP address and browser type — this information is logged automatically. This data helps us improve our service quality and maintain security.

1.4 Communication Information

If you contact our customer support, we keep a record of the content of that conversation, the description of the issue, and the resolution history. This helps us provide faster service in the future.

229 bat collects your information in the following ways:

• Directly provided: Information you give us yourself when filling in a registration form, updating your profile, or submitting a support ticket.
• Automatic collection: Via cookies, pixel tags and log files while you use the website or app.
• Payment gateway: Confirmation information received from the relevant mobile banking service when a deposit or withdrawal is completed.
• Third parties: From identity verification agencies or fraud prevention services where necessary.

Collected information is used only for the following purposes:

1. Creating, managing and securing accounts.
2. Processing deposits and withdrawals and maintaining transaction records.
3. Providing customer support — resolving your issues via live chat or email.
4. Preventing unauthorized access, fraudulent activity and money laundering.
5. Analyzing your preferences and usage patterns to improve service quality.
6. Meeting legal obligations and responding to requests from relevant authorities.
7. Promotional communication — only if you have given your consent.

4.1 Retention Period

Your information is retained while your account is active. Even after an account is closed, certain information may be kept for a set period for legal requirements or dispute resolution.

4.2 Technical Security

229 bat uses SSL (Secure Sockets Layer) encryption to protect all data exchanged between your browser and our servers. Access to our database is controlled and only authorized staff can view sensitive information. Regular security audits are conducted.

4.3 Password Security

Your password is stored in encrypted form — no member of our staff can see your password. Our support team will therefore never ask you for your password. If anyone asks for your password, treat it as fraudulent.

229 bat shares information with third parties only in limited and specific circumstances. Those circumstances are described below:

• Payment services: Transaction information necessary to process deposits and withdrawals is shared with mobile payment providers such as bKash, Nagad, Rocket and Upay.
• Identity verification: As part of the KYC process, relevant documents may be shared with third-party identity verification agencies.
• Legal authorities: Information may be provided to the relevant government agencies if required by a court order or legal obligation.
• Service providers: Trusted organizations that assist with hosting, analytics or customer service management — who comply with our privacy standards.

Outside the list above, your information is not sold, rented or exchanged for any commercial purpose.

6.1 What Are Cookies?

A cookie is a small text file stored on your device. It helps the website remember your preferences and improve your browsing experience.

6.2 Types of Cookies We Use

• Essential cookies: For maintaining login sessions and ensuring security — without these, the site does not work properly.
• Performance cookies: To analyze which pages are used most.
• Preference cookies: To remember language and display settings.

6.3 Cookie Control

Cookies can be disabled from your browser settings. However, please note that disabling essential cookies may prevent some services, including login, from working correctly.

As a user of 229 bat, you have the following rights over your own information:

1. Access: You can request to see what information we hold about you.
2. Correction: If your information is incorrect, you can request a correction.
3. Deletion request: In certain circumstances you can request that your information be deleted, although legal obligations may mean not all information can be removed.
4. Objection to processing: You can opt out of marketing communications at any time.
5. Data portability: In certain circumstances you can request your information in a machine-readable format.

To exercise these rights, contact our customer support team via live chat or email. We provide support in Bengali and English 24 hours a day, seven days a week. Our support team is also always available to help with responsible gaming.

All services on 229 bat are for persons aged 21 and above only. We do not knowingly collect any information from minors. Age is verified at the time of registration. If we find evidence that a minor has registered, that account will be closed immediately and all related information will be deleted.

229 bat reserves the right to change, amend or update this privacy policy at any time. If significant changes are made to the policy, we will notify you at your registered email or mobile number, or announce it clearly on the website. Continuing to use the service after a change is considered acceptance of the new policy.

The "Last Updated" date at the top of this page will always show the date of the most recent review. We recommend visiting this page regularly. You can also read our About 229 bat page to learn more about us.

If you have any questions, comments or complaints about this privacy policy, please contact us directly:

• Live Chat: Available 24/7 from any page on the website.
• Email: [email protected]

Our customer support team provides assistance in both Bengali and English, seven days a week, twenty-four hours a day. We will process any privacy-related requests you have as quickly as possible.